Last Updated: 05/05/2025
Who we are
This privacy policy explains how Ashdown Caravan Park (“we”, “us”, “our”) collects, uses, and protects any information that you give us when you use this website. Our website address is: https://ashdowncaravanpark.com. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. You can contact us regarding privacy matters at info@ashdwoncaravanpark.com
What information we collect and why we collect it
We collect information from you solely for operation of the website, either via our contact forms, comments, or where you create an account for easier management of event bookings. The general information we may collect includes:
- Personal Identification Information: Name, email address,
- Event Booking Information: Requested tickets, party size, any specific requirements or notes you provide related to your booking.
- Website Usage Data (Collected Automatically): We may collect non-personally identifiable information about your interaction with our website, such as your IP address, browser type, operating system, and pages visited. This helps us understand how visitors use our site and improve its functionality. This is often collected via server logs or essential cookies.
How we use your information
We require this information to understand your needs and provide you with a service, specifically for the following reasons:
- Processing any Bookings: To confirm availability, manage your event booking, and communicate with you about your booking (e.g., sending confirmations, reminders, or information relevant to your event booking).
- Responding to Enquiries: To reply to any questions or requests you send us via our website or contact details.
- Internal Record Keeping: For administrative and accounting purposes.
- Improving Our Website: To analyse website usage data (anonymously where possible) to improve website navigation and functionality.
- Legal and Regulatory Compliance: To comply with any applicable legal or regulatory obligations.
We only use your data for the purposes outlined above, primarily focused on facilitating your booking.
Legal Basis for Processing Your Information (UK GDPR)
Our legal basis for collecting and using the personal information described above depends on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only:
- Where we need the personal information to perform a contract with you (i.e., to process and manage your booking).
- Where the processing is in our legitimate interests and not overridden by your rights (e.g., for administrative purposes, website improvement, or responding to non-booking related enquiries).
- Where we have a legal obligation to collect or retain personal information from you (e.g., for tax and accounting records).
We value your privacy and do not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.
We may share your information with the following categories of third parties only when necessary:
- Booking System Providers: [If you use a third-party booking management system, name it here, e.g., “We use SuperControl to manage our bookings…”]. We share only the information necessary for them to facilitate the booking process.
- Payment Processors: As mentioned above ([Name of Payment Processor]), to securely handle your payment.
- Legal Authorities: If required by law, court order, or governmental regulation.
6. Data Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. This includes measures like SSL encryption on our website and limiting internal access to data.
Data Retention
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Typically, booking information will be retained for upto one year after an event to comply with tax and legal obligations. Website usage data may be kept for a shorter period or anonymised. Once the retention period expires, your personal data will be securely deleted or anonymised.
8. Your Data Protection Rights (UK GDPR)
Under UK data protection law, you have rights including:
- Your right of access: You have the right to ask us for copies of your personal information.
- Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances (e.g., where we rely on legitimate interests).
- Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@ashdowncaravanpark.com if you wish to make a request.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
Cookies
Our website uses cookies. A cookie is a small file placed on your computer’s hard drive. Cookies allow web applications to respond to you as an individual.
We use essential cookies required for the functionality of our website, particularly for the event booking process. We may also use analytical cookies to help us analyse web page traffic and improve our website. These cookies collect information in an anonymous form.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Changes to This Policy
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 05/05/2025.
Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us:
